1. INTRODUCTION

UNPLGD LYF LLC, doing business as The Automation Guys ("TAG", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you:

- Visit our website (https://theautomationguys.ai)

- Use our services (SaaS development, AI agent development/management, franchise solutions, GHL migrations)

- Communicate with us via email, phone, or other channels

- Participate in consultations or strategy sessions

- Interact with AI agents we develop or manage for your business

2. INFORMATION WE COLLECT

2.1 Personal Information

Information you provide directly:

- Name and contact information (email, phone, address)

- Business information (company name, role, industry)

- Project requirements and business needs

- Payment and billing information

- Communication preferences

Information collected during service delivery:

- Business data and processes for automation development

- System access credentials (with your permission)

- Usage data from systems we build or manage

- Meeting recordings (with consent) for training and quality purposes

- AI training data including conversation logs, customer interaction patterns, and business-specific language

- Performance metrics from AI agents and automated systems

- User feedback and interaction data for AI optimization

2.2 Automatically Collected Information

Website Analytics:

- IP address and general location

- Browser type and device information

- Pages visited and time spent on site

- Referral sources and search terms

- Cookies and similar tracking technologies

Communication Data:

- Email interaction data (opens, clicks, responses)

- Support ticket information and resolution history

- Calendar and scheduling data

- Video call participation data

2.3 Third-Party Information

- Information from integration platforms (GoHighLevel, ClickUp, etc.)

- Data from payment processors for transaction processing

- Business information from public sources for research purposes

- Referral information from existing clients

- AI platform data and analytics from third-party AI services

- Machine learning model performance data from AI service providers

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery

- Project Planning: Understanding requirements and designing solutions

- Development: Building custom software, AI agents, and automation systems

- AI Training: Developing and training AI models using your business data and requirements

- Migration: Transferring data between platforms safely and securely

- Support: Providing ongoing technical assistance and maintenance

- Training: Educating your team on system usage and best practices

- AI Optimization: Monitoring and improving AI agent performance based on usage data

3.2 Business Communication

- Consultation: Conducting strategy sessions and discovery calls

- Updates: Providing project status updates and delivery notifications

- Support: Responding to questions and technical issues

- Invoicing: Processing payments and maintaining financial records

3.3 Marketing and Improvement

- Service Enhancement: Improving our processes and methodologies

- Case Studies: Creating anonymized success stories (with explicit consent)

- Educational Content: Developing training materials and resources

- Lead Nurturing: Providing valuable content to prospects

- Testimonials: Showcasing client success (with explicit permission)

3.4 Legal and Compliance

- Contract Fulfillment: Meeting our obligations under service agreements

- Legal Requirements: Complying with applicable laws and regulations

- Dispute Resolution: Protecting our rights and resolving conflicts

- Risk Management: Preventing fraud and ensuring service security

4. INFORMATION SHARING AND DISCLOSURE

4.1 We DO NOT Sell Your Information

- We never sell, rent, or trade your personal information to third parties

- We do not share your data with advertisers or marketing companies

- Your business information remains confidential and proprietary

4.2 Limited Sharing for Service Delivery

Authorized Service Providers:

- Cloud hosting providers (for secure data storage)

- AI platform providers (OpenAI, Anthropic, Google AI, etc. for AI agent functionality)

- Payment processors (for transaction processing only)

- Communication platforms (for project management and support)

- Integration platforms (as required for your specific services)

- Machine learning infrastructure providers (for AI model training and deployment)

Professional Partners:

- Subcontractors working on your specific project (under strict confidentiality)

- Technical specialists for complex implementations (with your consent)

- Legal and accounting professionals (for business operations only)

4.3 Required Disclosures

Legal Obligations:

- Court orders or legal process requiring disclosure

- Government investigations or regulatory compliance

- Protection of our rights or property

- Emergency situations involving safety threats

Business Transfers:

- Merger, acquisition, or sale of business assets

- All privacy obligations transfer to new entity

- Clients will be notified of any ownership changes

5. DATA SECURITY AND PROTECTION

5.1 Security Measures

Technical Safeguards:

- Encryption of data in transit and at rest

- Secure cloud infrastructure with enterprise-grade security

- Multi-factor authentication for system access

- Regular security audits and vulnerability assessments

- Backup and disaster recovery systems

Administrative Safeguards:

- Employee background checks and confidentiality agreements

- Access controls limiting data access to authorized personnel only

- Regular security training for all team members

- Incident response procedures for security breaches

Physical Safeguards:

- Secure office environments with controlled access

- Protection of physical documents and storage media

- Secure disposal of sensitive information

5.2 Data Breach Response

Immediate Response:

- Contain and assess the scope of any breach

- Notify affected clients within 72 hours

- Coordinate with law enforcement if criminal activity is suspected

- Implement additional security measures to prevent recurrence

Ongoing Support:

- Provide detailed information about the breach and our response

- Offer credit monitoring services if financial data is involved

- Update security measures based on lessons learned

6. YOUR PRIVACY RIGHTS

6.1 Access and Control

Right to Access:

- Request copies of personal information we hold about you

- Understand how your information is being used

- Receive information in a portable format when technically feasible

Right to Correction:

- Update or correct inaccurate personal information

- Add missing information relevant to our services

- Request deletion of outdated or irrelevant data

Right to Deletion:

- Request deletion of personal information (subject to legal and contractual obligations)

- Request removal from marketing communications

- Right to be forgotten where legally applicable

6.2 Communication Preferences

Marketing Communications:

- Opt out of promotional emails at any time

- Choose frequency and type of communications

- Unsubscribe links provided in all marketing emails

Service Communications:

- Essential service communications cannot be opted out of during active projects

- Choose preferred communication channels for project updates

- Request alternative communication methods if needed

6.3 Data Portability

- Export your business data from systems we manage

- Receive data in standard formats for migration to other platforms

- Assistance with data transfer to new service providers

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies We Use

Essential Cookies:

- Website functionality and security

- User session management

- Service delivery and support

Analytics Cookies:

- Website performance and usage analysis

- Conversion tracking for marketing effectiveness

- User experience optimization

Marketing Cookies:

- Personalized content delivery

- Retargeting for relevant service information

- Social media integration

7.2 Cookie Management

- Browser settings allow you to control cookie acceptance

- Cookie preferences can be updated at any time

- Some services may require cookies for proper functionality

- Clear instructions provided for cookie management

8. AI-SPECIFIC PRIVACY CONSIDERATIONS

8.1 AI Training Data

Data Usage for AI Development:

- Business data used to train custom AI agents remains your property

- AI training data is processed securely and never shared with unauthorized parties

- General AI improvements may be derived from aggregated, anonymized data patterns

- Client-specific AI models are kept separate and secure

AI Data Retention:

- Training data retained only as long as necessary for AI functionality

- Conversation logs with AI agents stored for quality improvement and troubleshooting

- AI performance data retained to ensure continued optimization

- Data deletion available upon request (may affect AI agent performance)

8.2 Third-Party AI Services

External AI Platforms:

- We use enterprise-grade AI services (OpenAI, Anthropic, Google AI, etc.)

- These services process data according to their enterprise privacy policies

- Business Associate Agreements in place where required

- Data processing agreements ensure appropriate protection levels

Data Minimization:

- Only necessary data sent to AI platforms for processing

- Sensitive information filtered before AI processing when possible

- Regular review of data sharing with AI platforms

- Option to use on-premise AI solutions for highly sensitive data

8.3 AI Agent Interactions

Customer Interaction Data:

- Conversations with AI agents we develop are logged for quality assurance

- Interaction data used to improve AI responses and accuracy

- Customer data from AI interactions handled according to your privacy requirements

- AI agents configured to respect data privacy regulations applicable to your business

9. INTERNATIONAL DATA TRANSFERS

9.1 Data Location

- Primary data storage in United States (cloud infrastructure)

- AI processing may involve international data transfers to AI platform providers

- Cloud services may involve international data transfers

- All transfers comply with applicable privacy laws

- Adequate protection measures in place for international transfers

9.2 Privacy Frameworks

- Compliance with applicable international privacy frameworks

- Standard contractual clauses for international transfers

- Data Processing Agreements with AI platform providers

- Regular review of international privacy requirements

- Updates to practices as laws evolve

10. CHILDREN'S PRIVACY

10.1 Age Restrictions

- Our services are designed for business use by adults

- We do not knowingly collect information from children under 13

- AI agents we develop are not intended for interaction with children

- If child data is inadvertently collected, it will be deleted immediately

- Parents may contact us regarding any concerns about child data

11. CHANGES TO THIS PRIVACY POLICY

11.1 Update Process

- Privacy Policy reviewed and updated annually or as needed

- Material changes will be communicated directly to clients

- Updated policies posted on our website with revision date

- Continued use of services constitutes acceptance of changes

11.2 Notification Methods

- Email notification for significant changes

- Website banner notifications for new policies

- Direct communication during active projects

- Opportunity to discuss concerns about policy changes

12. CONTACT INFORMATION

12.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices:

Email: [email protected]
Subject Line: Privacy Policy Inquiry
Website: https://theautomationguys.ai

12.2 Data Protection Requests

To exercise your privacy rights or make data protection requests:

Email: [email protected]
Subject Line: Data Protection Request
Required Information: Clear description of request and verification of identity

12.3 Response Times

- Privacy inquiries: Within 5 business days

- Data access requests: Within 30 days

- Data deletion requests: Within 30 days (subject to legal obligations)

- Urgent privacy concerns: Within 24 hours

13. ADDITIONAL COMPLIANCE INFORMATION

13.1 California Privacy Rights (CCPA)

- California residents have additional rights under the California Consumer Privacy Act:

- Right to know what personal information is collected

- Right to delete personal information (including AI training data)

- Right to opt-out of sale of personal information (we do not sell personal information)

- Right to non-discrimination for exercising privacy rights

- Right to know if personal information is used for AI training purposes

13.2 European Privacy Rights (GDPR)

- For EU residents, additional rights under the General Data Protection Regulation:

- Lawful basis for data processing (legitimate interest or consent)

- Right to data portability in machine-readable format

- Right to object to processing for marketing purposes

- Right to object to automated decision-making (including AI-based decisions)

- Right to lodge complaints with supervisory authorities

- Specific consent requirements for AI processing of personal data

13.3 Other Jurisdictions

- Compliance with applicable local privacy laws

- Regular review of international requirements

- Updates to practices as new laws are enacted

- Respect for stronger privacy protections where applicable

- Specific compliance with emerging AI regulation frameworks

This Privacy Policy is effective as of the date listed above. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.